Personal Data Processing Haynan Funeral Directors

What is personal data

Personal data means any information relating to an identified or identifiable natural person, such as for instance your contact information, your order data or your product data.

General principles for personal data processing

Haynan Funeral Service adhere to the following principles when processing your personal data:

  1. we will only collect personal data for specified, explicit and legitimate purposes;

  2. will not collect personal data beyond what is necessary to accomplish those purposes;

  3. we will not use personal data for purposes other than that for which the data was collected, except as stated herein, or with prior consent;

  4. we will not transfer personal data to third parties, except as stated herein, or with prior consent;

  5. we will do our best to ensure that information is up to date by encouraging you to verify your personal data periodically;

  6. we will maintain appropriate technical and organizational measures to protect your personal data against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access and against all other unlawful forms of processing; and

  7. except when stated herein, we will not store personal data longer than is necessary to accomplish the purpose for which the data were collected or for which they are further processed, or as is required by law.

 

Personal data we collect and process

When you engage with Haynan Funeral Service via various channels, including our website and customer support, we collect and process your personal data. The personal data that we collect and process can be categorised as follows:

  1. Your personal details, such as your name, e-mail address, physical address (if provided), phone number (if provided), IP address, in some cases geo location and language.

  2. Your purchase information, such as your personal details as specified above, company name (if provided), your delivery information, such as delivery address, if different from physical address, your order information, such as product name, quantity, product name, stock keeping unit no. and product serial no., quantity, date of purchase and dealer information, your payment information, such as credit card or similar payment information and friend referral (if applicable).

  3. Your use information, such as your personal details as specified above, stock keeping unit no., product usage type, date and frequency, log-in credentials, encrypted credentials for third party services offered, for instance, information on other users of Haynan Funeral Service.

  4. Requests for customer support and technical assistance, containing your personal details, as specified above. 

  5. Information provided when completing surveys, questionnaires and feedback forms, such as your personal details, as specified above.

  6. Your behaviour information collected via use of cookies and similar technologies like pixels, tags and other identifiers in order to remember your preferences, to understand how our websites are used and to customize our marketing offerings.

 

How we use your personal data

We only collect and process personal data, if at least one of the below mentioned purposes applies:

  1. We provide you with customized information on news, events, competitions and similar marketing content related to Haynan Funeral Service , its products and products made in collaboration with third parties. Our processing in this regard will be based on your consent thereto.

  2. We handle your purchase orders, complete purchase transactions, ensure delivery of purchased products. 

  3. We provide you with relevant product software updates and make your future purchases easier by remembering your  details. Our processing is necessary for the purposes of the legitimate interests pursued by Haynan Funeral Service and such processing is not considered to be harmful towards you.

  4. We provide you with client support, handle your requests or complaints and provide you with product warranty support. Our processing is necessary for the performance of a contract, to which you are a party.

  5. We ensure better customer experience by providing you with personal benefits, such as customized offers. Our processing in this regard will be based on your consent thereto.

  6. We conduct analytics and statistics on use type, date and frequency of Haynan Funeral Service to learn how our products are used, to improve the quality of our products and to develop new ones. Our processing is necessary for the purposes of the legitimate interests pursued by Haynan Funeral Service and such processing is not considered to be harmful towards you.

  7. We collect you feedback regarding your use of Haynan Funeral Service by inviting you to complete surveys, questionnaires or feedback forms. Our processing in this regard will be based on your consent thereto.

 

Accordingly, some of your personal data is collected and processed in order for us to fulfil our contractual obligations to you, for instance, when you purchase our products, contact our customer support or claim warranty. Should you choose not to provide us with the requested and necessary personal data in this regard, we might not be able to fully satisfy your request.

Where we store and process your personal data

As a general principle, your personal data is stored and processed within the European Economic Area (EEA). However, your personal data may be transferred outside EEA between the entities in the Haynan Funeral Services group, between Haynan Funeral Service Group and its authorized dealers and certain types of third parties, as specified in section 6 within the purposes for which your personal data was collected.

In case of transfer of your personal data to any third countries, as defined in General Data Protection Regulation (GDPR), valid law and regulations concerning such transfers are observed and relevant legal and security safeguards are ensured before such transfer.